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Our Terms & Conditions Explained

Your account on gbosky login comes with clear rules about deposits, withdrawals, account access and how we handle your data.

Account security and verificationPayment and withdrawal rulesAccount closure and data retention
gbosky login Our Terms & Conditions Explained
GET IN TOUCH

How to Reach Us About Your Terms

Team online

Live Chat

Contact our support team directly in the lobby. Chat is available during our operating hours — ask a question about account closure, data requests, or withdrawal holds and get a response without leaving the platform.

Email Support

Send a formal request to our support email for account disputes, data subject access requests, or appeals of account restrictions. We aim to respond to all queries within 48 hours of receipt.

Account Settings

Navigate to your account profile to review your registered email, phone number and payment methods. Update your details, check deposit history, and download your transaction record directly from the settings menu.

YOUR DATA AND ACCOUNT SAFETY

How We Protect Your Information

Identity Verification

Before your first withdrawal, we ask for a photo ID and proof of address. This is standard practice — it protects your account from unauthorized access and complies with financial regulations. You upload these once; we store them securely and do not share them with third parties.

Payment Security

Deposits through DANA, OVO, GoPay and QRIS go through encrypted channels. Your payment details are never stored on our servers — each transaction is tokenized so we record only that a payment went through, not your card or wallet number.

Cookie and Tracking Policy

We use cookies to keep you logged in, remember your language and lobby preferences, and track which games you played in your session. You can manage cookie settings in your browser; disabling them may limit how fast the lobby loads or prevent auto-login.

Data Retention

Account records stay on file for the duration of your membership plus seven years after closure for regulatory audit purposes. Transaction history is available to you in your account download for as long as your account exists; after closure, you can request a copy by email.

Account Access Requests

You can request a copy of all personal data we hold on you — your account profile, transaction history, device logs and communications. Submit a data subject access request via email and we'll provide a full export within 30 days.

Dispute and Withdrawal Appeals

If your withdrawal is held for verification, we notify you by email with the reason and next steps. If you believe a hold is in error, contact live chat or email support with your transaction ID and we'll review it within two working days.

Frequently Asked Questions About Our Terms

When you request account closure in your settings, we pause your login, freeze any pending deposits or withdrawals, and prepare a final balance. If you have funds remaining, we initiate a return to your registered payment method within five working days. Your data is archived according to our retention policy and you cannot reopen the same account.

Your registered name and identity are locked after your first deposit for security — we cannot change them. You can add or remove payment methods (DANA, OVO, GoPay, QRIS) from your wallet settings at any time, and future deposits will use whichever method you select.

Once your withdrawal is approved after identity verification, funds return to your DANA, OVO, GoPay or QRIS account within 1-3 minutes. Bank transfers may take up to one working day. We display the expected timing in the withdrawal confirmation screen.

If you see a deposit or bet you do not recognize, email our support team with the transaction ID and date. We pull the server logs, check your device and IP address for that session, and respond with findings within 48 hours. If fraud is confirmed, we reverse the transaction to your payment method.

Deposit and withdrawal caps are set per payment method — DANA, OVO, GoPay and QRIS each have provider limits that we display in your wallet. You can see your remaining daily limit in the deposit screen. Contact support if you need to request a temporary adjustment.

You can open your account on desktop, tablet or mobile — any browser or our app. Your account is synced across all devices, so your balance, game history and settings are the same whether you're on your phone in Surabaya or at a desk in Jakarta. Log out of shared devices after you leave.

Your data export includes your account profile, all deposits and withdrawals, game history, session logs with timestamps and IP addresses, emails we've sent you, and any support tickets you've opened. The file is sent by email as a secure download link valid for 30 days.